Privacy Policy
Welcome to Wellness Worx Online! This Privacy Policy outlines how we, Wellness Worx Online, LLC, (referred to as “we,” “us,” or “our”) collect, use, share, and protect your personal information when you use our website, accessible at www.wellnessworxonline.com or www.wellnessworxonline.net (the “Website”), and any related services we offer (the “Services”).
Your Privacy Matters
At Wellness Worx Online, LLC, we value your privacy and are dedicated to protecting it through this Privacy Policy. This policy governs your access to and use of the Website, including any content, features, and services provided on or through the Website, whether you are a guest or a registered user.
When you visit the Website, we may collect certain information about you, both automatically and through actions you take during your visit. This policy applies to information we collect on the Website and through email, text, or other electronic messages between you and the Website.
Please review this Privacy Policy carefully before using the Website. BY USING THE WEBSITE OR BY CLICKING TO ACCEPT OR AGREE TO THE TERMS OF USE WHEN THIS OPTION IS MADE AVAILABLE TO YOU, YOU ACCEPT AND AGREE TO BE BOUND BY THIS PRIVACY POLICY. If you do not agree, you must not access or use the Website.
This Privacy Policy outlines the types of information we collect from you, including when you visit or use our Platform (including our website), when we communicate through email, text message, or other electronic messages, and when we communicate in person, such as over the phone or through a telehealth or virtual platform. This Privacy Policy is incorporated into our Terms of Use, which also apply when you use our Platform.
When Does This Privacy Policy Not Apply?
This Privacy Policy does not cover information collected by any other website operated by us or a third party, unless the website is specifically listed above or links to this Privacy Policy. It also does not apply to any website that we may provide a link to or that is accessible from our Platform.
Additionally, this Privacy Policy does not apply to information collected from users who log in to the password-protected and secure portions of our Platform (the “Secure Platform”). The Secure Platform allows users who obtain the Services (“Customers”) to perform certain functions or obtain the Services, such as telehealth or coaching visits.
Protected Health Information (PHI)
All information collected and stored by us or added by Customers into the Secure Platform is considered Protected Health Information (PHI) and/or medical information. It is governed by applicable state and federal laws, such as the Health Insurance Portability and Accountability Act (HIPAA).
How We Use and Disclose PHI
Our use and disclosure of such PHI are in accordance with the applicable Notice of Privacy Practices provided to you through the client portal. We will not use or disclose information collected from the Secure Platform or received from you or your Provider for advertising, marketing, or other use-based data mining purposes. We will not sell any PHI.
Children’s Privacy
Wellness Work Online, LLC is designed for individuals aged 13 and older. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use or provide any information on this website. If we discover that we have inadvertently collected personal information from a child under 13, we will promptly delete that information.
Information We Collect
When you visit the Wellness Worx Online, LLC website, we may collect certain information about you.
Information You Provide to Us:
Our website offers various opportunities for you to provide information. This may include filling out forms, contacting us through contact forms, participating in surveys, using our search feature, leaving comments or feedback, and providing information when ordering a product or service.
We use the information you provide to deliver the requested product or service, improve our performance, and provide you with offers, promotions, and information.
Information We Collect Through Automatic Data Collection Technology:
As you browse our website, we may use automatic data collection technologies, such as Google Analytics, to gather information about your device, browsing actions, and patterns. This may include your location, your browsing behavior on our website, and any interactions between your device and our website. This data may include information about your device type, internet connection, IP address, operating system, and browser type.
The information we collect automatically is used for statistical analysis and does not include personal information. If you voluntarily provide personal information to us, this information may be associated with the automatically collected data. We use this data to improve our website and services.
How We Use Your Information
We use the information we collect to provide and enhance our services, communicate with you, personalize your experience, and process payments. With your consent, we may also use your information for marketing purposes.
Use of Cookies and Pixels:
Our website uses cookies and server logs, which are standard technologies used by commercial websites, to collect information about how our site is accessed and used. This information may include the date and time of your visits, the pages you viewed, the time you spent on our site, and the websites you visited before and after ours, as well as your IP address.
A cookie is a small text document that contains an anonymous unique identifier. When you visit a website, the site’s computer may ask your computer for permission to store this file in a specific part of your hard drive designated for cookies. Your browser may allow each website to send its own cookie to your browser, but for privacy reasons, your browser only allows a website to access the cookies it has sent you, not cookies from other sites.
Wellness Worx Online, LLC may use technological equivalents of cookies, such as social media pixels, which allow social media sites to track visitors to external websites in order to tailor advertising messages on those social media sites. We use these pixels in accordance with the policies of the respective social media sites.
Third Party Use of Cookies:
Some content or applications on our website, including advertisements, are provided by third parties such as advertisers, ad networks, content providers, and application providers. These third parties may use cookies, web beacons, or other tracking technologies to collect information about your activities on our website and across other websites and online services. This information may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Email information
When you contact us via email, we may retain the content of your messages along with your email address and our responses. We treat these electronic communications with the same level of protection as information received through online, mail, and telephone channels. This policy also applies when you register on our website, submit forms using your email address, or make purchases on this site. For more details, please refer to the email policies below.
Email policies
We are committed to maintaining the confidentiality of your email address. We do not sell, rent, or lease our subscription lists to third parties, and we will not disclose your email address except as permitted in the section titled Disclosure of Your Information.
We will handle the information you send via email in accordance with applicable federal law.
In compliance with the CAN-SPAM Act, all emails sent from our organization will clearly identify the sender and provide contact information. They will also include concise instructions on how to unsubscribe from our mailing list to stop receiving further emails from us.
Our emails provide an opt-out option for users who no longer wish to receive communications from us or our partners. Users can unsubscribe by clicking on the unsubscribe link in any email they receive from us.
How and why we collect information
We collect your information to record and support your participation in selected activities. This includes registering to download resources, signing up for our newsletter, and/or purchasing products. We use this information to track your preferences and keep you informed about your selected products and services, as well as related offerings.
Visitors to this website can engage in most activities without providing personal information. Personal information is only required when downloading resources and/or registering for services.
If you are outside the European Union and opt to receive any free resources, participate in training programs, register for webinars, live events, seminars, or purchase products from us, you will be automatically enrolled to receive our free email newsletter. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails or by emailing privacy@wellnessworxonline.com.
If you are in the European Union and opt to receive any free resources, participate in training programs, register for webinars, live events, seminars, or purchase products from us, we will only enroll you to receive our free email newsletter if you affirmatively consent to it. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails or by emailing privacy@wellnessworxonline.com.
How we use your information
We use your personal information to present our website and its contents to you, provide information and offers for products and services, manage your subscriptions and products, fulfill contracts between you and the Company, administer our business activities, provide customer service, and offer other items and services to our customers and prospective customers.
Occasionally, we may use the information you provide to make offers for purchasing products and services from third parties, with us receiving a commission from those third parties. If you participate in these promotions, the third parties will receive your information.
We may also use your information to display personalized advertisements tailored to your characteristics, interests, and activities.
Disclosure of your information
We generally do not sell, rent, lease, or otherwise transfer any information collected automatically or through your voluntary action.
We may disclose your personal information to our subsidiaries, affiliates, and service providers to provide our services to you.
Your personal information may be disclosed to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company.
In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets and/or business, your information may be provided to any successor in interest.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a court or other governmental entity.
How we protect your information and secure information transmissions
We take measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
We use commercially reasonable methods to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and working only with reputable third-party vendors.
While email is not recognized as a secure medium of communication, you may choose to send private information to us by email at your own risk. Some information entered on our website may be transmitted securely via Secure Sockets Layer (SSL). Credit card information and other sensitive information are never transmitted via email.
The Company uses software programs for site security purposes, monitoring network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. We also use these programs to create summary statistics for assessing visitor numbers, determining technical design specifications, and identifying system performance or problem areas.
Policy changes
We will post any changes made to our privacy policy on this page. If there are material changes to how we handle your personal information, we will notify you by email to the address specified in your account and/or through a notice on the Website home page. The date of the last revision to the privacy policy is identified at the bottom of the page. It is your responsibility to ensure we have an up-to-date and deliverable email address for you, and to periodically check our website and this privacy policy for any changes.
Visitors’ GDPR rights
If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. These rights include:
- We will retain any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it.
- You have the right to request access to your data that the Company stores and the rights to either rectify or erase your personal data.
- You have the right to seek restrictions on the processing of your data.
- You have the right to object to the processing of your data and the right to the portability of your data.
If you have any questions about this Privacy Policy, please contact us at privacy@wellnessworxonline.com.
Last Updated: April 24, 2024